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0191 226 0226

Medical Records

Every patient registered with a GP practice has the legal right to access their medical records for free.

Your records may include appointment history, test results, referral or hospital discharge letters, vaccination or childhood immunisations.

You can also nominate someone you trust to have access to your records if you need to.

Records are available digitally through our online service, SystmOnline and the NHS App.

If you already have access to SystmOnline, you can access your records with the button below. Our Reception team can set up access if you haven’t registered previously – call them on 0191 226 0226.

Login to SystmOnline

The NHS App

Available for free on all smartphones, also give you access to your records. Download, sign up or login in to see your information.

Download the NHS App

From the 2nd February 2026 we are moving to a Total Triage model.

Total triage is how we manage appointments at our practice.
You will fill out a e-consult rather than calling the surgery and tell us about your problem.

Ideally, patients will submit their own request however we appreciate that this may not be possible for some patients. If you are unable to use or access the online form then please contact the surgery by telephone and we will complete the request for you, which will be added to the triage list to be reviewed by the GP.

A clinician will review your information and decide the best way to help you, which may be advice, a phone call, or an appointment.

We will have three types of appointments:

• Same day – for emergencies (A member of staff will contact you to book the appointment)
• Within 5 days – for patients that need to see or speak to a healthcare professional soon, but not urgently.
• Within 10 days – for routine appointments.

The main purpose of total triage is to make sure you receive high-quality care by getting the right advice or appointment for your needs as quickly as possible.

Please ensure you have completed the e-consult in full with as much information as possible.

To fill out a e-consult please click here

for more help on filling out a e-consult on the NHS app please visit the e-consult NHS app guide.